Customer Service
Patient Advocates
Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.
Joanne T. Strohlin
Patient Advocate
808-433-0257
Schoen Safotu
Patient Advocate
808-433-0126
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
For a listing of additional contacts, please visit our phone directory.
Patient Advocate Liaisons are available in the different areas of VAPIHCS. Please see list below for the Patient Advocate Liaison in your area.
Location |
Patient Advocate Liaison |
Community Living Center |
Martha Parmelee |
Pharmacy |
Lea Asma-Balicanta |
Module 8 |
Rose Times |
Module 3 |
Shirley Daguimol |
Module 4 |
Deanna Iwamoto |
Module 2 |
Jasmine Lagua |
Guam |
Bernadette Santos |
Mental Health |
Michael Soucie/Dr. Cotter |
American Samoa |
Nitatose Misi |
| Homeless Program | Andrew Dahlburg |
| PRRP | Ruby Igarashi |
Kauai |
Charlene Burgess |
Hilo |
Barbara Fujimoto |
Maui |
Lisa Pufahl |
Kona |
Isaac White |
Eligibility Questions |
Kevin Riche |
