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VA Pacific Islands Health Care System

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Storm Update

VA is monitoring current storm and weather activities. Veterans may contact the Veterans Disaster Response Line at 1-800-507-4571 and can also download VA's Disaster Assistance Brochure. Veterans in the Mid-Atlantic regions can follow updates regarding VA Medical Centers closures and evacuations related to Hurricane Florence at our website.

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Welcome to the VA Pacific Islands Health Care System


Honoring America’s Veterans with quality health care services, part of the largest integrated health care ...

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VA Town Hall Meeting in American Samoa, Aug 29th

VA Town Hall in American Samoa

VA Town Hall Meeting on 29 Aug at the Am. Samoa Memorial Monument Center Industrial Park.

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Current as of 3:45 p.m. Hawaii Time, Wednesday, Sept. 12, 2018

Aloha VAPIHCS Ohana,

Thankfully we can safely say all VAPIHCS Community Based Outpatient Clinics and Sparks Matsunaga VA Medical Center, Ambulatory Care Clinic  will be back to normal operations on Thursday, Sept. 13.

All VAPIHCS employees are to report to work at your normal scheduled time tomorrow. Contact your direct supervisor with any questions or concerns.

Mahalo for your support!  #OneTeamOneOhana!

Veterans who need emergency medical services should call 9-1-1 and visit their closest open emergency room throughout the storm period. For non-emergency health-related questions, please call for any VA related medical needs 1 (800) 214-1306.

Option 1 for Pharmacy can opt to use the Audio-Care automated computer line service.

Option 2 – the Appointment Line – can use the Audio-Care automated computer line service

Option 3 for tele-advice nurse will be connected to a call center agent or nurse.

Pharmacy Disaster Relief Plan
The VA has enacted the Pharmacy Disaster Relief Plan for the islands affected by the storm. Veterans who need an emergency supply of medications will be able to go to any retail pharmacy open to the public, with a written prescription or active VA prescription bottle (not older than 6 months) and has active refills available. Veterans can receive at least a 30 day supply of medications under this plan.  Controlled substances are not included. Veterans must present a valid VA ID Card when requesting medications and they should also have another form of ID available. This service is planned to conclude on Thursday, Sept. 13, 2018.

Contact the Heritage Health Customer Care Line at 1-866-265-0124, option 1 for billing information. Heritage operating hours during the storm period are Monday thru Friday, 7AM to 9PM CST and Saturday 10 a.m. to 3 p.m. CST.  They are closed on Sunday.



EFFECTIVE 1 Oct 2018

Effective Oct 1, 2018, the Department of the Army will no longer recognize
Veteran Health Information Cards (VHIC) for access to Tripler Army Medical
 Please note the following does not apply to Veterans and their caregivers
who have a Military Retiree ID, Military Dependent ID, CAC ID, or PIV Card. 


In order for Veterans and their caregivers to obtain timely access and
delays to VA services, the following must be completed:

Veteran and their caregiver must present a valid driver’s license or state ID
and proof of social security number and have photographs taken at one of the
following locations on Oahu:

Spark M. Matsunaga Ambulatory Care Center
between 8 a.m. and 3 p.m., Monday – Friday at Module 5, 2nd Floor

Army Garrison Visitor Control Center (VCC),
Building 6508, Leilehua,Wahiawa, HI Golf Course
between the hours of 7:30 am and 3 pm Mon thru Fri 
(please note the VCC is closed daily from 11 a.m. to 12 p.m.)

Vet Mobile at Oahu Veteran Center - Every 3rd Thursday of the Month 
Oahu Veteran Center
1298 Kukila Street, Honolulu, HI 96819
Background Check will be performed and approved (this may take up
to 30 days).
Control Access Pass (CAP) is valid for two years.
VA will contact Veteran and their caregiver to pick-up pass.

If a Veteran or their caregiver has information in their background that would 
bar installation access  the Veteran or their caregiver may not be allowed to
enter Tripler Army Medical Center to receive VA services, but will be eligible to
receive VA services at the Leeward Community Based Outpatient Clinic.

Call Center is at 1-800-214-1306.

We strive to provide the excellent service you have earned and deserve.  Our
objective is to provide a smooth process for this transition to ensure timely
delivery of care. 

If you have questions regarding this policy, contact the Army Garrison
Visitor Control Center at 
(808) 655-1620.


No Show


For veterans enrolled in the VA Health Care System, getting a flu shot
Walgreens is easy: 

Step 1:  Bring your VA ID card and a photo ID to your neighborhood
Walgreens location. 

Step 2: Walgreens will automatically update your VA Electronic Health
in the VA Pacific Islands Health Care System. 

Step 3: Patients will also be asked to complete a vaccine consent form
time of service.


Traveling Veteran Coordinator (808) 838-6591



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Spark M. Matsunaga VA Medical Center

459 Patterson Road
Honolulu, HI 96819
808-433-0600 | 800-214-1306 Directions

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Telephone Care:

  • 808-433-0600
    7:30 a.m.-4:00 p.m. Mon.-Fri. except Federal Holidays
  • 800-214-1306
    Telephone Advice Nurse: 24 hours, 7 days
  • More toll-free numbers