Contact the VA Pacific Islands Health Care System - VA Pacific Islands Health Care System
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VA Pacific Islands Health Care System


Contact the VA Pacific Islands Health Care System

VA Pacific Islands Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Our administrative hours of operation are Monday through Friday, 7:30 a.m. - 4:00 p.m. 

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.

Monday through Friday 7:30 a.m. - 4:00 p.m.

  • Within Honolulu, HI metro area: 433-0600
  • Outside of the Honolulu, HI calling area:
    Toll-free 1-800-214-1306
  • If you are sick and wish to speak to a nurse, dial 1-800-214-1306.

Evenings and Weekends

  • Toll-free 1-800-214-1306

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or another issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Former Prisoners of War

Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Irene Yonashiro at 808-433-7648, or Dr. Phillip Reyes at 808-433-0642.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at 808-433-0620.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

For News Media

Members of the news media should contact our VA Public Affairs Office at (808) 433-0049.

For VA Patient Referral Contact

The following information is intended to be incorporated by all VAPIHCS external health care partners as policy to cover advance VA patient transfers and referrals 24 hours a day, 365 days a year.

Please contact the appropriate VAPIHCS contact numbers listed below for assistance with medical transfer.  Physician to physician discussion will be required. 

Hours of Operations: 7:30 am – 4:00 pm, Monday through Friday:


VA Patient Referral Coordinator 

Office (808) 433-0786

Hours of Operations:  4:00 pm – 7:30 am, Monday through Friday (to include midnight Sunday to 7:30 am Monday):


Administrative Officer of the Day

 Office ( 808) 433-7864 

Pager (808) 577-2146/2148

Hours of Operations: 7:30 am Saturday  through midnight Sunday:


Chief Member Services

Office:  (808) 433-7600 /

Pager: (808) 577-2432

Supervisor Member Services

Office :  (808) 433-7605/ 

Pager: (808) 299-0051

Chief Health Service Admin

Office:  (808) 433-0039 /

Cell: (808) 421-8711

Failure to implement “advance” coordination for VA patient transfers and referrals effective 15 January 2011, may result in non-payment or reduced payment for services rendered throughout the entire VA patient care process.

NOTE: 72 hours emergency notification for VA patient Emergency Room, hospital services and/or hospital admission should be called into (808) 433-0226 where we request you leave a message with patient’s name, last 4 of SSN and the name of the hospital that is providing medical care. This is the standard 72 hours emergency notification process that has been in effect for years and is required for proper reimbursement of emergency care provided to VA patients.