Customer Service - VA Pacific Islands Health Care System
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VA Pacific Islands Health Care System


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

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Janet M Nakamura

Patient Advocate

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

For a listing of additional contacts, please visit our phone directory.

Patient Advocate Liaisons are available in the different areas of VAPIHCS.  Please see list below for the Patient Advocate Liaison in your area.



Patient Advocate Liaison

Community Living Center

Martha Parmelee


Lea Asma-Balicanta

Module 8

Rose Times

Module 3

Shirley Daguimol

Module 4

Deanna Iwamoto

Module 2

Jasmine Lagua


Bernadette Santos

Mental Health

Michael Soucie/Dr. Cotter

American Samoa

Nitatose Misi

Homeless Program Andrew Dahlburg
PRRP Ruby Igarashi


Charlene Burgess


Barbara Fujimoto


Lisa Pufahl


Isaac White

Eligibility Questions

Kevin Riche
David Pangelinan
Evelyn Zangl-Milbrand